Customer Balance Transfer, Apply All Returns, Unapply All Payments
Customer Balance Transfer
The Customer Balance Transfer was built to let users move a customer’s open credit or debit balance into a new Sales Year, allowing for better statement and AR reports by year.
NOTE: This button does require Portage Bay to activate a setting. Please contact [email protected] to initiate this feature.
To view a customer’s open AR Balance for the year, you can utilize the report “Accounts Receivable Aging Report” which can be found under Menu → Reports → Customers. Filter for the year in which you would like to verify the balance for.
Next, open the Customer Account by clicking on the customer name and toggle to the year with the open customer balance.
NOTE: If you are seeing a large impact on performance with the report open, we recommend printing or exporting the report and then using the customer list to search for the applicable customers.
First, apply all credits against any open debits on the account to settle all open transactions. Then, open the Hamburger Menu and select the option for transferring the customer balance.
Depending on the version of Seed System Solution you’re using, the process may vary slightly in prompting.
Add the date for the Credit and Debit Memos to be entered as of and confirm the Chart of Accounts or Product ID to use on the transactions. Once confirmed, the system will now process through and calculate if there is an account credit or debit balance. By creating an offsetting memo and applying credit memos against open debits (and vice versa) the balance will become $0 on transactions.
After that, the system will create the offsetting memo type in the following year to the same account, for the same amount, on the same date. You can open any of these transactions to add additional notes or adjust dates if needed.
Apply All Returns
NOTE: For accurate application, this button can only be used if no other payments have been applied to the account.
Found in the Hamburger menu and under the Customer Detail Page, this button will take the amount of the booking line for the return and apply it to the invoice that the returned booking line was originally delivered on. The system will then create separate applications when lines are returned from different original invoices.
To use on the Customer Detail, open the Hamburger Menu and select “Apply Returns.” Once the process is complete, you can open the return application to make any adjustments as needed.
If a payment or credit was previously applied against the original invoice, a second credit will be applied, leaving an overpayment on the invoice. The second credit will need to be manually unapplied.
Unapply All Payments
Found in the Hamburger menu and under the Customer Detail Page, this button is used to revert a customer account to all transactions being unapplied with a full balance (except for written checks — the Unapply All Payments button will NOT reverse a check).
To use this feature, open the Hamburger menu on the Customer Detail Page and select “Unapply All Payments.”
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