A common troubleshooting question we receive is “Why do I have x number of units showing as picked in inventory but not shipped when my pick ticket was delivered?” This issue almost always results from lines being removed from and then reassigned to a delivered pick ticket without the delivery confirmation process being rerun. We’ll walk you through the steps of correctly reassigning the inventory and running a shipping report that will help you find these lines.
Removing a Line from the Pick Ticket
From the pick ticket, uncheck the box next to the pick ticket and confirm removal of the line.
Assigning a line to the pick ticket
- Select the Product name on the line to trigger the Inventory search.
- Select the inventory line to assign.
- The line will turn red.
- When exiting the Pick Ticket, you will receive a warning message.
- From the Hamburger Menu confirm delivery by one of two methods:
- Reprint the Delivery Ticket.Or
- Select “Confirm Delivery” under Loads Documents.
- Exit the Pick Ticket.
Finding Undelivered Lines in Inventory
Open the Picked Lines card by clicking on the units under the picked column. Any lines without a date have not been marked as delivered. Go back to the pick ticket to print the delivery ticket.
Finding these Lines on a Shipping Report
- Go to The Shipping Report.
- Filter the Report for:
- Pick Ticket Number – put an asterisk * to look for all lines on a pick ticket.
- Pick Ticket Delivered – check the box (you cannot omit this filter).
- You may see an error icon on the lines as well, depending on the report.
- With these filters, you can create a Saved or Scheduled Report that you can use to check for these lines periodically.